FREQUENTLY ASKED QUESTIONS

When is my bill due?

The bill is due the 15th of each month. Non-receipt of a bill by the customer does not release the customer from making an inquiry as to the amount of the bill and prompt payment.

How can I receive my bill?

All statements are mailed on the last day of each month and should be received within the first few days of the month. The U.S. Postal Service has been experiencing delays, so if you do not receive your bill, please contact our office at 251-944-2083. Non-receipt of a bill does not release customers from payment. We also now offer online customer portals where you can view your bill, usage, payment history, and more! You may also enroll in email/text notifications of billing statements.

How can I make a payment?

You can make payments in our business office Monday-Friday from 8:00 AM to 3:00 PM by Cash, Check/Money Order, or Debit/Credit card.

We have an after hours drop box on the side door of our building as well.

You may mail payments by check to P.O. Box 92, McIntosh, AL 36553.

You can enroll in automatic bill payments on our website.

You can also pay your bill online, by text, and by automated phone system.

**PLEASE DO NOT USE DOXO.COM TO PAY MCINTOSH WATER AND FPA BILLS!

I don’t think my bill is correct. Can someone come out to Re-read my meter?

Please contact the office during regular business hours for issues with your bill by calling 251-944-2083. Customers are allowed to reread the meter themselves to confirm billed usage.

Can I get a credit or discount for watering and filling my swimming pool?

McIntosh Water does not offer a credit or discount for irrigation or swimming pool filling and maintenance.

I had a leak. Can I get an adjustment on my water bill?

Yes, under certain conditions. McIntosh Water offers customers a one-time bill adjustment over the lifetime of the account. This means that you can get an adjustment for a major leak, but once you’ve had your adjustment future leaks will not be adjusted and must be paid.

How much does it cost to have water service established at my residence?

All new customers must complete an Application for Water Service.

If this is a new residence or no prior service has been established on the property, a new meter is $575.00. Customers may also pay $275.00 down and have $25.00 per month added to their bill for 12 months.

If a current meter connection is available, connection, name change, and transfer fees may apply. See our Fees and Charges page for more detailed information.

Is McIntosh Water and FPA responsible for leaks on my property?

No, McIntosh Water and FPA is not responsible for leaks on your property. Any leak from the meter to the house is the responsibility of the owner or tenant to repair.

When is my meter read? How often is my meter read?

All meters are read once per month the last week of the month. There is no exact date for a meter reading; however, it is read near the same date each month. On an average, the reading dates can vary from 1-4 days. The customer should receive the bill within the first few days of the month as bills are mailed on the last business day of the month.

Where is your business office located? What is the mailing address to send my bill?

The McIntosh Water and FPA Business Office is located at 7470 Highway 43, McIntosh, Alabama. Office hours are from 8:00 AM to 3:00 PM, Monday through Friday, except on designated holidays. The mailing address for bill payment is: P.O. Box 92, McIntosh, Alabama 36553. All other correspondence (letters, etc.), can be mailed to the same P.O. Box address listed above.

How can I check for leaks?

Toilets are usually the greatest loss of water. Place a few drops of food color in the tank of your toilets, allow a few minutes to pass, check the bowl for color. If the bowl has color your flapper seal may need to be replaced.

A leak detector dial is located on the face of the meter, if no water is being used and the dial is spinning this indicates a possible leak.